Ordering from a brand based in a different country, especially for the first time, comes with real questions — how long will it take, can I track it, what happens if something’s wrong. Here’s a straightforward answer to all of it.
How Long Shipping Actually Takes
| Destination | Standard | Express |
|---|---|---|
| United States | 4–7 business days | 2–3 business days |
| Canada | 6–9 business days | 3–5 business days |
| Australia | 8–12 business days | 4–6 business days |
| Europe | 6–10 business days | 3–5 business days |
These timelines start once an order ships, not once it’s placed — most orders leave within a couple of business days of purchase.
Can You Track Your Order?
Yes. Every order gets a tracking number once it ships, so you can follow it the entire way rather than waiting and hoping. This matters more for international orders than domestic ones, since the uncertainty is usually the actual source of anxiety, not the shipping time itself.
What About Customs and Duties?
Depending on your country’s import rules, there may be duties or taxes applied on arrival, which are typically the responsibility of the customer rather than included in the order price upfront. It’s worth checking your country’s specific threshold before ordering, since many countries only apply duties above a certain order value.
What If Something’s Wrong When It Arrives?
Unworn, unwashed items with original tags attached are eligible for return within 30 days. Perfumes need to be unopened and sealed. If sizing is the issue, checking measurements against the specific product’s size chart before ordering is the best way to avoid this entirely — but the return window exists for exactly this reason if it still happens.
Is Cash on Delivery Really an Option?
Yes, on eligible orders, which removes the biggest hesitation some first-time customers have about paying upfront to an unfamiliar international brand. Where COD isn’t available, standard secure payment methods are used instead.
Frequently Asked Questions
Will I be charged customs fees on top of the order price?
Possibly, depending on your country’s import threshold and rules — this varies by country and isn’t something a retailer can guarantee upfront, so it’s worth checking your local customs policy before ordering.
What happens if my package is delayed?
Tracking will show the current status, and reaching out to customer support with your order number is the fastest way to get an update if a package seems delayed beyond the estimated window.
Can I return an item if it doesn’t fit?
Yes, within 30 days, provided it’s unworn, unwashed, and has original tags attached.
See full details on the Shipping and Returns pages, or browse the full collection at Shanzay B.